Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at homewalle24@gmail.com. Please note that returns will need to be sent to the following address:

Home Walle
Multan, Punjab, Pakistan
(Please contact us via WhatsApp at +92 315 890 8614 for the exact return address before sending any item.)

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at homewalle24@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

Certain items cannot be returned. The following are non-returnable:

Customized or personalized products (name-engraved bottles, mugs, or any made-to-order item)
Sale items and gift cards

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, you will be refunded on your original payment method within 10 business days.

For COD orders, refunds will be processed via JazzCash or EasyPaisa. Please remember it can take some time for your bank or payment provider to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at homewalle24@gmail.com.